FAQs

When will my watch order be dispatched?

I’m an international customer, will my watch be safe in transit?

Can you ship my order to a different country from the one in which I live?

I can’t find my country in your list of countries, how can I place an order?

How do I track my delivery?

Can I amend my personal details?

How can I pay for purchases?

How long do I have to return a watch?

Do prices include VAT?

I’m outside of the UK and EU, will I have to pay customs fees or import charges?

Do you offer gift wrapping?

My wrists are smaller / larger than the strap diameter

I like a watch but would prefer a different strap?

Can you add an engraving to the watch?

How often does the battery need replacing in my watch and can I replace it?

How long do repairs take?

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